Start your journey
Please note that I am booking clients for May 2026 with limited spaces each quarter. Please use the form below to submit your enquiry. For other enquiries, you can reach me at natalie@llenea.com
Branding & Web Design
FAQ’s
How Long Does A Typical Project Take?
My projects can take anywhere from 2-10 weeks, depending on the complexity and the services you choose. I provide a more detailed timeline once I’ve discussed your needs.
How Does Payment Work?
A 50% deposit is required at the start of the project to secure your spot in my calendar and 50% upon the project’s set deadline date. Payment can be made via PayPal or Electronic Bank Transfer.
Please note that deposits are non-refundable. Because of my limited availability and commitment to each client, I require a non-refundable deposit to secure your spot. This allows me to hold your project space and focus exclusively on your needs, turning away other potential clients during that time.
Do you offer standalone logo design?
No. A logo on its own won’t carry your brand. I focus on building complete brand identities—where strategy, visuals, and direction all work together. This ensures your brand doesn’t just look good, but actually communicates and stands out.
Do you work with existing branding or logos?
I don’t. My process is built around creating cohesive, strategic identities from the ground up. Working within pre-existing branding often limits what’s possible and can lead to inconsistencies. If you’re ready for a more aligned and intentional direction, I’d recommend starting fresh.
Why do you only present one concept?
Because it’s not guesswork. Every concept is built from strategy, not preference. Instead of overwhelming you with multiple directions, I focus on one strong, well-thought-out concept that aligns with your brand from the start—then refine it with you.
How many refinements are included?
Two rounds of refinements are included.
Refinements cover thoughtful adjustments to the chosen concept—such as color tweaks, typography changes, layout shifts, or minor design details.
What’s not considered a refinement: requesting a new concept, changing direction entirely, or introducing ideas that fall outside of the original strategy. Those would require additional scope.
Do you offer standalone logo design?
No. A logo on its own won’t carry your brand. I focus on building complete brand identities—where strategy, visuals, and direction all work together. This ensures your brand doesn’t just look good, but actually communicates and stands out.
Do you build websites on other platforms?
Currently, I specialize in Squarespace. I find it to be the best and most flexible platform that can accommodate a variety of business needs.
Photography FAQ’s
Can I reschedule my photo session?
Yes, rescheduling is possible with at least 48 hours’ in advance notice. I will choose a new date that works for both of us and your 50% non-refundable retainer will transfer to the new booking. Last-minute cancellations or no-shows will result in a forfeited retainer.
What’s included in photo editing?
All selected images are professionally edited in my style—this includes colour correction, lighting adjustments, and subtle retouching where needed. I keep edits clean and natural, so you still look like you.
What license do I receive for my images?
For brand photography, you’ll receive a commercial usage license. This allows you to use your images across your business—your website, social media, marketing materials, and more.
For other types of photography (such as portrait or lifestyle), the license is for personal use only.